Privacy Policy FL88 — Your Personal Data Protection

This Privacy Policy ("Policy") describes how FL88 ("we", "Platform") collects, uses, discloses, and protects the personal information you provide to us when using the website fl88.cl and all related services, including the FL88 mobile app.

We understand that entrusting personal information to any online platform is a significant decision. That is why fl88 is fully committed to managing your data in a transparent, responsible, and secure manner — not merely to fulfill legal obligations, but because we regard your trust as the platform's most valuable asset.

This Policy applies to all users of the FL88 platform, including website visitors, registered members, VIP members, and anyone who interacts with our platform in any capacity. It covers all interaction channels — the website, app, customer support conversations, as well as email and notification communications.

FL88 collects personal information from you both directly and automatically, depending on how you interact with our platform. The main categories of data we collect are as follows:

We only collect data that is strictly necessary to deliver a safe, seamless service that meets legal requirements. You are not required to provide information unrelated to the stated purpose.

FL88 uses collected personal data solely for legitimate and necessary purposes. We do not use your data for any unrelated purpose without obtaining your separate consent. The primary purposes are as follows:

• Account Management: Creating, verifying, and managing your member account, including handling registration and the required KYC process.
• Transaction Processing: Processing deposits and withdrawals safely and efficiently to your bank account or e-wallet.
• Service Delivery: Enabling you to access all games, promotions, and fl88 platform features you are eligible for.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorized access to your account.
• Legal Compliance: Meeting applicable legal and regulatory obligations, including reporting requirements to the relevant authorities.
• Service Communications: Sending important notifications related to your account, transactions, security updates, and policy changes.
• Platform Improvements: Analyzing usage patterns to improve platform performance, user interface, and overall experience.
• Customer Support: Providing accurate and efficient assistance when you contact our support team.
• Marketing Communications: Informing you about relevant promotions, bonuses, and exclusive offers — only if you have consented to receive such communications.

You may withdraw consent to marketing communications at any time through your account settings or by contacting our support team. Withdrawing consent does not affect any processing already carried out or data retained for legal compliance purposes.

Fl88 does not sell or rent your personal data to any third party for their own commercial purposes. Disclosure of your personal data occurs only under the following limited circumstances:

• Trusted Service Providers: We share necessary data with third-party service providers who help us operate the platform — such as payment gateway providers, cloud service providers, and identity verification companies. All such providers are bound by strict confidentiality agreements and are only permitted to use the data for the specified purpose.
• Legal Requirements: fl88 may be required to disclose personal data to government authorities, law enforcement agencies, or regulatory bodies when mandated by law or a valid court order.
• FL88 Rights Protection: In cases where legal action is required to protect the rights, property, or safety of FL88, our members, or the public, limited disclosure may be necessary.
• Business Transfers: If fl88 is involved in a merger, acquisition, or asset sale, member data may be transferred as part of that transaction. You will be notified in advance and provided with the option to opt out.

FL88 implements multiple layers of technical and organisational security to protect your personal data against unauthorised access, loss, alteration, or unintended disclosure.

Key technical security measures we employ include:

• Data Encryption in Transit: All communications between your browser or app and the FL88 servers are protected with TLS 1.3 protocol and 256-bit SSL encryption.
• Stored Data Encryption: Sensitive data such as financial information and identification numbers is stored in encrypted form using high-grade encryption algorithms.
• Two-Factor Authentication (2FA): fl88 supports and encourages the use of 2FA on all member accounts as an added layer of security.
• Continuous Monitoring: Our systems are continuously monitored 24/7 to detect unusual activity or unauthorized access attempts.
• Internal Access Controls: Internal access to member data at FL88 is restricted to staff who genuinely require it to carry out their duties, with all access logged and audited.
• Regular Security Testing: Vulnerability assessments and penetration testing are conducted regularly by independent security experts to identify and address any system weaknesses.

While we take all reasonable precautions, no security system can guarantee absolute 100% protection in the digital environment. You also play an important role in keeping your account secure — please use a strong and unique password, enable 2FA, and never share your login credentials with anyone.

FL88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential Cookies: Required for core platform functions such as secure login, session management, and security controls. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use our platform (e.g., frequently visited pages) to help us improve the user experience. This data is aggregated and does not personally identify you.
• Functional Cookies: Remembering your preferences (such as language and display settings) to deliver a more personalized experience.
• Analytics Cookies: Helping us understand overall usage patterns for product development and platform improvement purposes.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and your experience on the FL88 platform. For more information on managing cookies, refer to your browser's help documentation.

As an FL88 member, you have certain rights regarding the personal data we hold about you. We fully respect these rights and provide clear channels for you to exercise them.

• Right of Access: You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 14 business days.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request a correction at no charge.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. Such requests are subject to our legal obligations to retain certain records.
• Right to Restrict Processing: You have the right to request that we restrict how we process your data in certain situations, such as when you are disputing the accuracy of that data.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will cease such processing immediately.
• Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, machine-readable format.
• Right to Withdraw Consent: You may withdraw your consent at any time for processing activities that rely on consent, without affecting the lawfulness of processing carried out prior to withdrawal.

Fl88 does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy, or beyond the period required by applicable law.

In general, our data retention periods are as follows:

• Active Account Data: Retained for the duration your account remains active and for a reasonable period after account closure to allow for the resolution of any disputes or claims.
• Financial Transaction Records: Retained for a minimum of 7 years as required by anti-money laundering (AML) legislation and tax requirements.
• KYC Records: Retained for a minimum of 5 years after the date of the last business relationship, in accordance with compliance requirements.
• Support Communication Logs: Retained for 2 years for quality control and dispute resolution purposes.
• Technical Data & Logs: Retained for 90 days for security and technical troubleshooting purposes.

When your personal data is no longer required, FL88 will securely delete or anonymise it using industry-recognised methods.

In the course of its operations, FL88 may transfer your personal data to servers or service providers located outside Malaysia. We ensure that all such transfers are carried out with adequate safeguards, including:

• Ensuring that recipient countries provide an equivalent or higher level of data protection.
• Applying recognized standard contractual clauses to ensure consistent data protection.
• Implementing additional technical measures such as end-to-end encryption for data in transit.

By using the FL88 platform, you acknowledge and agree to the possible transfer of your personal data outside Malaysia as described above, provided that adequate protections are always maintained.

The FL88 platform is exclusively for individuals aged 18 and above. We do not intentionally collect, store, or process personal data from individuals under the age of 18.

During registration, you are required to confirm that you are 18 years of age or older. Our KYC process is also designed to verify the age of all members. Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.

FL88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Each updated version of the Privacy Policy will be published on this page with a clear effective date.

For material changes — those that significantly alter how we use or protect your data — we will take proactive steps to notify you, including:

• Sending an email notification to your registered email address at least 7 days before changes take effect.
• Displaying a clear notice on the platform's home page and at Login.
• In the event of highly significant changes, we will seek your renewed consent before you continue using the platform.

Your continued use of the FL88 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how fl88 handles your personal data, we strongly encourage you to reach out to us. Our Privacy & Compliance team is ready to assist you.

We are committed to addressing every inquiry and complaint seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your country.